| Issue ID | 1626204 |
| Internal NHTSA # | 11288654 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GL450 |
| Model Year | 2016 |
| File date | 03/12/19 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | We purchased the car in july 2019 and in addition to the car having warranty up to 50,000 miles, we purchased an additional service/repair package for $1,800. 00 recently we noticed that when we first start driving the car has a noise on the right side, the noise is most noticeable when applying the brake and when releasing the brake. We took the car to mercedes benz of valencia and to say that the service department staff was unwilling to help is a gross understatement. They eventually did agree to keep the car governing and test drive it in the morning, they called the following day on december 3rd and told us to come and get the car. Bill the service representative stated that they heard the noise when applying the brake and said there is nothing they can do because the brakes on the car are new and that they do not know what could be wrong with the car. We are concerned and , worried about our safety, we purchased the car and the additional repair package for peace of mind expecting to get the proper service to address any issues because the car is covered by a 50,000 mile warranty and we purchased additional service package. |
| Vehicle Mileage at Failure | 40058 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LANCASTER, CA |
| VIN pattern | 4JGDF6EE8GAXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |